Privacy policy and use of cookies on the web
privacy policy
Our Commitment to Privacy
ALX Amsterdam Language Experience is committed to respecting your privacy and protecting your personal data:
We will be totally transparent about the data we collect and the use we make of them.
We will use the information you provide us for the purposes described in our Privacy Policy, among which is to provide the services you have requested and improve your experience with ALX Amsterdam Language Experience
Likewise, we will use the data to try to get to know you better and thus be able to send you relevant offers.
If you tell us that you do not want to receive commercial communications, we will stop sending them. Of course, we will continue to send you important information related to a product or service that you have purchased to keep you informed about your reservation or contracted service.
We will send you information when it is relevant for the product or service that you have acquired, in order to keep you informed about your reservation or contracted service.
We will adopt the necessary measures to protect and keep your information safe.
We will respect the data protection rights and try to give you control over your own information.
You can access our Privacy Policy to help you better understand how we use your personal information. In it we explain in more detail the types of personal data we collect, how we collect them, for what purposes we can use them and with whom we can share them.
Whenever you make a booking or use the services of ALX Amsterdam Language Experience, we need to register some of your personal details. We also process data in other cases, such as information requests, the administration of competitions and when visiting our websites. In doing so we also use the services of third parties who receive specific personal data and process these on behalf of ALX Amsterdam Language Experience. This occurs, for instance, for the purpose of sending brochures and e-mailings or the processing of our guest surveys.
It is our policy to handle your personal data with the utmost care and transparency. This privacy policy is designed to inform you for what purposes and in what way your personal data are processed. This privacy policy applies to all personal data that are processed whenever you make a booking through us, make use of our services, visit our website or communicate with us.
This privacy policy was last amended on 25th May 2018 and supersedes all previous versions of this privacy statement.
Who are we?
Amsterdam Language Experience and ALX are the trade name of Wildste C.V. Hidden Village Exploitatie BV has its registered office in Hilversum at Oude Eemnesserstraat, 3 (1221HK) Our contact info is:
Oude Eemnesserstraat, 3
1221HK HILVERSUM
info@amsterdamlanguage.com
What do we want to know about you?
Your personal data are primarily processed by us to provide you with a perfect holiday. We aim to build a lasting relationship with you as our customer, in order for us to continue to be of service to you in the future and provide you with offers based on your interests or past bookings.
Surname, first name and gender
We would like to use your personal data to address you personally at the park and also in our further communication. These data are obviously also required to register your booking and include the data in the night registration.
Address and place of residence
Your name and address details are required for us to enter your booking in our booking system and to register your details in the compulsory night register, but also, for example, to be able to fulfil the tourist tax declaration requirement. If we are unable to
provide you with certain information by email, that information will be sent to you by post to the address you have provided.
Telephone number
We may need to contact you about your booking. We will give you a call if there are any questions and may, for example, send you a text message if your bungalow or chalet is available earlier. We may call you before arrival or after your stay to ask if everything is clear and whether everything went well.
Date of birth
The person who books accommodation at ALX Amsterdam Language Experience must be at least 18 years old. In addition, tourist tax may be based on the age of the persons staying in the accommodation. We therefore need your date of birth. Should you or someone in your travel party have a birthday during your stay, then we will try to help you celebrate and we may add something extra.
Payment details
We have a secure payment environment for you to pay for your booking. When paying with EBANX, PayPal or bank transfer, your data will be stored in our records to enable your payment to be linked to your booking. Besides that, we will only use your bank account number when you receive money from us. When paying by credit card, we will send your credit card details directly to our credit card partner from our secure environment. They execute our credit card payments. During this process we will not see your credit card details. Our partner only tells us if your payment has been successful.
IP address
We may look at your IP address on the internet. We remember your preferences and this allows us to give you appropriate advice.
E-mail address
You will receive an e-mail about your reservation, invoice and bookings. Newsletters will also be sent to you by e-mail. If you prefer not to receive newsletters and offers, you can easily unsubscribe via the link in the newsletter.
Data received from third parties and data we share with third parties
Occasionally, we do not receive data from you directly, but rather from another party. For example, if you make a booking for one of our accommodations through one of our partners,this partner will pass on certain data about you to us. This allows us to register and process your booking. Questions or changes with regard to your booking or stay may also be passed on to us by our partners. Where reasonably possible, we will notify you of the receipt of such information.
All information we receive from third parties may be combined with information that has been provided by you.
ALX Amsterdam Language Experience shares information only to third parties when and only if this is necessary for the implementation of our agreement with you or in order to comply with a legal obligation.
Furthermore, we use your information for the following:
Guest Service
You can call, e-mail and contact us via social media. We store your data to avoid you having to provide it again. We analyse all contact moments to make our service a little better every day. We also record telephone calls for use as training material.
Partners
Your data will be forwarded to organisations that perform activities in connection with your booking. This also includes parties that are not part of ALX Amsterdam Language Experience organisation. For example, the cleaning company or the insurance company if you have taken out travel or cancellation insurance.
Newsletters
You may receive newsletters and other offers from us. Their content is based on your interests and past bookings, and in some cases on information from other companies. If you prefer not to receive newsletters and offers, you can always unsubscribe via the link in the newsletter. You can also let us know by sending a note to:info@amsterdamlanguage.com
Reviews and guest survey
You can help other guests with your review. Sharing experiences gives others a better picture of ALX Amsterdam Language Experience. The responses you provide in our guest survey are reviewed by us to further improve our services. In that context, we may also share your responses and data with our partners, such as cleaning service providers. You may also be contacted based on a completed survey, for example, to ask additional questions or to thank you for your feedback.
Improvements
We may sometimes approach you about taking part in a guest survey or a place on our guest panel. Additionally, we are also interested in knowing how a complaint has been handled and what you think of our newsletter. Therefore we collect information on guest behavior. This allows us to analyse your reading behaviour and provide content that suits your needs. We do this by registering unique visits and all the activities that take place during this visit, such as viewing pages, zooming in on something or clicking on links. Sometimes a third party performs these checks for us.
Special offers
If you participated in a special offer, we may contact you and inform you if you have won. We also use this data to analyse our special offers. This means that they will be even more attractive next time.
Customised advice
If you visit our website, like us on Facebook, make a booking with us or stay at our holiday park, we will remember your preferences. We search for you and provide you with nice offers, for example by e-mail. We also use your information to improve our services and websites. And to show useful ads, for example on Facebook and Instagram. When you use social media on different devices, you may also see these ads on these other devices. Cookies play a role in this. We may have your data compared or combined with data known to other companies in order to match information and offers with your interests as much as possible. Insofar as we are required to do so by law, ALX Amsterdam Language Experience requests your consent before sending your data to third parties.
Required data
Sometimes we use guest data to investigate, prevent and counter fraud. Under certain circumstances, we are required to provide personal data to relevant agencies. In connection with (international) sanctions legislation, under certain circumstances we may also share your data with, for example, financial institutions.
Minors
Minors may not send any personal data to us without the consent of their parents or guardians. Through our website, we do not process any personal data knowingly acquired from minors. We encourage parents to be involved in the online activities of their children, so to prevent data be collected about children without parental consent. If you are convinced that we have collected personal information without the consent of a minor, please contact us via info@amsterdamlanguage.com, then we will remove this information.
Retention periods
We will retain your personal data for as long as reasonably necessary for the purposes described in this document. However, based on legislation, we may need to keep the data for a longer period.
Legal bases
Based on legislation, we must indicate what legal bases are used to process your personal data. This particularly concerns data processing based on 1) an agreement, 2) in connection with a legitimate interest of ALX Amsterdam Language Experience, 3) permission that has been given and 4) in connection with a statutory duty.
We use your information mainly in connection with your booking and therefore based on an agreement with you. Your booking will be registered and we will do everything possible to make your stay as pleasant as possible. Additional contact moments, such as reviews, marketing activities, and the registration and analysis of your actions will take place in connection with a legitimate interest of ALX Amsterdam Language Experience. You can also sign up for a newsletter. By doing so, you are giving us permission to use your data for this purpose. Additionally, we are legally required to include your data in the night registration.
What are your rights?
The right of inspection and the right to rectification, restriction of processing and erasure
In the event that your personal data are processed by ALX Amsterdam Language Experience you are entitled to receive a copy of the data that have been collected about you. You are also entitled to receive your data in a structured, commonly used and machine-readable format. Please direct any such requests to the following email address: info@amsterdamlanguage.com, we will respond to your request within one month of receipt.
If the statement shows that your personal data are incorrect or incomplete or if, in your opinion, in consideration of the purpose of the registration, you feel that certain data should not be included in the ALX Amsterdam Language Experience, then you may request that ALX Amsterdam Language Experience amend, delete or restrict these data. In addition, you have the right to object to the processing of your data. Such requests can likewise be directed to the email or postal address listed above.
Should you request that we amend or delete information that is necessary for the execution of the agreement, this may result in your no longer being able to use our services.
Right to withdraw consent
If you have consented to the processing of your personal data, you have the right to withdraw that consent at all times. We will then cease to process the personal data that were processed based on your consent.
Complaints
If you have any complaints about the way in which your personal data are handled, please let us know by sending us an email (info@amsterdamlanguage.com). We will do our very best to address your complaint. You also are entitled to submit your complaint to the national supervisory authority, the Dutch Data Protection Authority.
Cookies Policy
What is a cookie?
A cookie is a small amount of information that they are stored by a website on a user’s computer.
Why do websites use cookies?
The web pages have no memory. A user going from page to page on a website is not recognized him as the same user. Cookies allow the website to recognize a user’s browser. Therefore, cookies are usually used to remember the options the user has chosen (for example, recall the language used) or to recognize users who frequent the site.
Do all cookies have the same function?
No, there are different types of cookies and are used for different purposes. Cookies can be differentiated by function, duration and who stores.
How https://amsterdamlanguage.com uses cookies?
https://amsterdamlanguage.com offers users an advanced and easy to use website that automatically adapts to your needs and desires. To achieve this, our website uses 3 types of cookies:
Technical cookies:We use cookies to display techniques our website, to make it work correctly, create your user account, start your session and manage your purchases or reservations. These techniques cookies are necessary for our site to work properly.
Functional Cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively, as remembering your language. These functional cookies are not essential for the operation of our website, but added features to enhance the user experience.
Analytical cookies: We use cookies to understand how analytical use our web site users, identify what works and what does not, optimize and improve the website and ensure that our customers continue to view our website interesting and relevant. The information we collect includes pages visited web pages referring / exit, platform type, date / time and data as the number of clicks (mouse) on a given page, mouse movements, scrolling and words (search) you use and the text you write when you use our websites. This information is anonymous, since only the need for statistical purposes.
How long remain active https://amsterdamlanguage.com cookies
https://amsterdamlanguage.com uses several cookies with a variable life. The maximum lifetime we set some of them is 2 years (Google Analytics). All cookies will be deleted from the browser at any time.
How I can recognize https://amsterdamlanguage.com cookies?
You can find https://amsterdamlanguage.com cookies in your browser settings. These are the cookies we use:
| CATEGORY | NAME | CTARGET | DURATION * |
| Cookies are strictly necessary (First party Cookies) | Session | These cookies are strictly necessary and allow the user to browse the website and use all its functions. | Session |
| Cookies and performance analysis (Third party Cookies) | Google Analytics | These cookies are used for analysis, research or statistics to improve the website experience. Using these cookies can display more relevant information to visitors. | 2 years |
*Duration is the period of time during which the cookie remains in his computer
Do you use third-party https://amsterdamlanguage.com ?
Yes. The Web makes use of Google Analytics and Google Webmaster Tools, a service of Google, Inc. (‘Google’) that uses cookies in order to conduct a web analytics about how to use Web users . The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States Internet. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and promote other services relating to website activity and internet usage. Google can also give this information to third parties in cases where the law so provides or where such third parties process the information on behalf of Google. Google will not associate your IP address with any other data stored by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, you must remember that if you change those settings, you might not be allowed to enjoy the full functionality of the Web. The use of the Website constitutes consent to treatment of your data by Google in the manner and for the purposes set out above.
Who has access to information on https://amsterdamlanguage.com?
Only https://amsterdamlanguage.com and Google have access to information of https://amsterdamlanguage.com
Does https://amsterdamlanguage.com monitor my behavior online?
No. We do not follow your behavior outside the website https://amsterdamlanguage.com.
How I can manage my cookies?
If you go to the settings of your browser (eg. Internet Explorer, Safari, Firefox, Chrome) you can configure which cookies you want to accept or reject. Depending on the browser, the cookie settings will be in one place or another. You can locate if you use the ‘Help’ function of your browser.
Note that if you do not accept certain cookies, you can not use some features of our website. Also keep in mind that using the option opting out does not mean you’re going to stop getting involved in online advertising and market analysis. Means that the network that do not want to participate will not send you more ads that match your preferences and ways of use.
We assure you that our use of cookies does not contain viruses or personal or private information.
For more information about how to delete your browser cookies go to www.allaboutcookies.org